Refund policy – wouter.photo

1. Scope

This refund policy applies to digital products offered via wouter.photo, such as downloads.

2. Digital products (downloads)

Because digital content can be delivered immediately, refund requests are assessed on a case-by-case basis. If you run into technical problems, we will usually try to resolve them with you first.

3. When you may be eligible for a refund

• You have a demonstrable technical issue that makes the product unusable, and we cannot resolve it.
• There was a duplicate payment for the same order.
• There was a clear delivery error (e.g. you received a different product than purchased).

4. How to request a refund

Email hello@wouter.photo with:

• the email address used at checkout
• your order/receipt information (if available)
• a short description of the issue

5. Processing

We aim to respond within a few business days. If approved, the refund will be processed to the payment method used. Processing time can vary per payment provider.

6. Contact

Email: hello@wouter.photo

Important

This is a general explanation of the refund process. If you check out via an external provider, their terms may apply and the refund processing may (in part) be handled by that provider.